Questions? Here are the answers to the most frequently asked.
How often do you screen?
This is determined by the needs of our clients. It is recommended to initiate the screening process annually for existing subcontractors and suppliers, and immediately for any new subcontractor or supplier.
Do we have to buy or install any software?
No, neither our clients, nor those business partners, subcontractors and suppliers they want to have screened are required to download, purchase or install any software. Our solution is completely web-based.
How are the screening fees determined?
The screening fees are determined by what the client would like to have screened. Because clients have their own USC, the fees are then determined once Assurance knows what the client would like to have screened.
Will all subcontractors and suppliers pay the same fee?
Not necessarily. If our client wants specific information pulled from different types of business partners, subcontractors and suppliers, we will price accordingly. However our clients will always be aware of which fees are being charged to each subcontractor or supplier.
I am a newly enrolled client, do you provide training?
Yes. Upon enrollment, a client service specialist will contact you to get you up and running, and train you on how to navigate the Assurance site. This can be accomplished in a variety of ways, determined on what would be most helpful and effective for the client.
How long after my subcontractors and suppliers are enrolled in the program until I can start viewing my reports?
Typically 24 to 48 hours. However, final outputs are determined upon how quickly the subcontractors and suppliers who are being screened register into our system and provide all needed documentation requested by the client.
